We've Been Helping Businesses Stay Connected Since Day One
Back in early 2019, we started with a simple idea: technical support shouldn't feel like talking to a wall. Six years later, we're still here—solving problems, answering calls, and keeping systems running for businesses across Thailand.
How We Got Here
It wasn't some grand master plan. We saw businesses struggling with tech issues that could've been fixed in minutes—but weren't. So we did something about it.
Started Small, Stayed Local
Just two of us in a shared office space in Si Racha. We took calls, fixed what we could remotely, and drove out when we needed to. Word spread faster than we expected—mostly because we actually showed up when we said we would.
Pandemic Hit, Everything Changed
Suddenly everyone needed remote support. We shifted everything online overnight. Built out our remote tools, trained the team on video diagnostics, and learned to troubleshoot without being in the room. Tough year, but it made us better at what we do.
Expanded the Team
Brought on four more technicians and a proper project manager. Started handling bigger clients with multiple locations. We had to get organized fast—but we kept the same approach: be helpful, be clear, don't overcomplicate things.
New Office, Same Philosophy
Moved to a bigger space near the city center. Added 24/7 monitoring services and a dedicated helpdesk line. We've grown, but we still operate like a small team—everyone knows the clients, and nothing falls through the cracks.
Still Learning, Still Improving
We support over 80 businesses now. Some have been with us since year one. Technology keeps changing, which means we keep learning. That's the part we actually enjoy—figuring out new problems and finding solutions that work.
What Matters to Us
These aren't corporate buzzwords on a wall. This is how we actually work, every day.
Response Time
When something breaks, waiting around makes it worse. We answer within 15 minutes during business hours. After hours? We've got someone on call who can at least tell you what's happening.
Clarity Over Jargon
You shouldn't need a computer science degree to understand what's wrong. We explain things in plain language—what broke, why it broke, and what we're doing to fix it.
Fix It Right
Quick patches might work for now, but they usually come back to bite you later. We look at the root cause, not just the symptom. Takes a bit longer sometimes, but it saves headaches down the road.
Honest Recommendations
If you don't need a full system overhaul, we won't suggest one. Sometimes the answer is a simple configuration change or a software update. We tell you what actually makes sense for your situation.
Knowledge Transfer
We don't gatekeep information. If there's something your team can handle next time, we'll show them how. Less dependency on us, more capability for you—that's a win.
Security First
We treat your systems like they're our own. Regular backups, proper access controls, encrypted connections. Basic stuff that should be standard but often isn't.
What We Actually Do Well
We're not trying to be everything to everyone. We focus on what we know—keeping business technology running smoothly without the drama.
- Network infrastructure that doesn't randomly drop connections
- Server maintenance that prevents disasters instead of responding to them
- Remote support that feels like we're right there with you
- Security setup that protects without making everything impossible to use
- System monitoring that catches issues before they become problems
- Honest assessments when you're considering upgrades or changes
Most of our clients are small to medium businesses in Chon Buri and the surrounding areas. Restaurants, retail shops, small offices, medical clinics. Places where downtime means lost revenue and frustrated customers.
See Our Services
How We Handle Problems
Every situation is different, but our approach stays consistent. Here's what you can expect when something goes wrong.
You Tell Us What's Happening
Call, email, or message us. Describe what's going on in your own words—we'll figure out the technical details. No automated phone trees, just a real person who writes down what you said.
We Assess the Situation
Quick questions to understand the scope. Is this affecting one person or everyone? When did it start? What changed recently? We're trying to narrow down the cause, not interrogate you.
We Give You Options
Here's what we think is wrong, here's how we can fix it, and here's roughly how long it'll take. If there are multiple approaches, we'll explain the tradeoffs. You decide what makes sense for your business.
We Fix It and Follow Up
Whether it's remote or on-site, we handle it. Once it's resolved, we check back in a day or two to make sure everything's still working. If something feels off, that's when we catch it.
Need Technical Support That Actually Works?
We're based in Si Racha and work with businesses throughout the region. If your technology is giving you headaches, let's talk about how we can help.