Privacy Policy
Effective Date: January 15, 2025
At HyperMaxon, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you interact with our technical support services.
We operate in accordance with Thailand's Personal Data Protection Act (PDPA) B.E. 2562 and international privacy standards. By using our services, you agree to the practices described here.
Information We Collect
We gather different types of information depending on how you interact with our services. Here's what we typically collect and why:
Personal Information You Provide
When you reach out for support or create an account, you might share:
- Your name and company details
- Email address and phone number
- Billing information for paid services
- Technical details about your systems and issues
- Communication records from support tickets
Technical Data We Automatically Collect
Our systems log certain information to help us provide better service:
- IP addresses and browser types
- Device information and operating system details
- Pages visited and time spent on our site
- System diagnostics when you grant permission
- Error logs and performance metrics
How We Use Your Information
We don't sell your data to third parties. Period. We use what you share with us to:
Provide Technical Support: Your information helps us diagnose issues, communicate solutions, and maintain service records.
Improve Our Services: We analyze usage patterns to identify common problems and develop better solutions.
Process Transactions: Billing information is used exclusively for payment processing and invoicing.
Communicate Updates: We'll send service notifications, security alerts, and relevant technical updates.
Meet Legal Obligations: Sometimes we need to retain records for compliance with Thai law and international regulations.
We keep data collection to a minimum. If we don't need it to serve you better, we don't ask for it.
Data Storage and Security
Your data is stored on secure servers located in Thailand and international data centers that meet industry standards. We're talking encrypted databases, firewalls, and regular security audits.
Security Measures
- SSL/TLS encryption for data transmission
- Access controls limiting who can view your information
- Regular security assessments and updates
- Encrypted backups stored in separate locations
- Staff training on data protection protocols
But let's be honest—no system is 100% bulletproof. We do everything reasonable to protect your information, but we can't guarantee absolute security. That's why we monitor systems constantly and respond quickly to any potential threats.
Sharing Your Information
We share your data only when necessary and never for marketing purposes. Here's when information might be shared:
Service Providers
We work with trusted partners who help us deliver services—payment processors, cloud hosting providers, and communication tools. These companies are bound by strict confidentiality agreements and can only use your data for the specific services they provide to us.
Legal Requirements
We may disclose information if required by Thai law, court orders, or government requests. We'll notify you about such requests unless legally prohibited from doing so.
Business Transfers
If HyperMaxon is acquired or merged with another company, your information may be transferred. You'll be notified of any such change and given choices about your data.
Your Privacy Rights
Under Thailand's PDPA, you have significant control over your personal information. Here's what you can do:
Access Your Data
Request a copy of all personal information we hold about you. We'll provide it in a readable format within 30 days.
Correct Inaccuracies
If any information we have is wrong or outdated, you can ask us to fix it immediately.
Delete Your Data
Request deletion of your personal information, subject to legal retention requirements for business records.
Restrict Processing
Limit how we use your data in certain circumstances, though this may affect our ability to provide services.
Data Portability
Receive your data in a common format to transfer to another service provider if you choose.
Withdraw Consent
Revoke permission for data processing at any time, though some services may no longer be available.
To exercise any of these rights, contact us using the details at the bottom of this page. We'll respond within 30 days and won't charge you for reasonable requests.
Data Retention
We don't keep your information longer than necessary. Here's our approach:
Active Accounts: Data is retained as long as you use our services and for a reasonable period afterward to handle any follow-up issues.
Support Records: Technical support tickets and communications are kept for 3 years to help with recurring issues and service improvements.
Financial Records: Billing information is retained for 7 years as required by Thai tax law.
Marketing Data: If you've opted into communications, we keep your contact details until you unsubscribe.
After retention periods end, we securely delete or anonymize your information so it can't be linked back to you.
Cookies and Tracking
Our website uses cookies—small text files stored on your device. Most are essential for the site to function, while others help us understand how people use our services.
Types of Cookies We Use
- Essential Cookies: Required for basic site functionality like login sessions and security features
- Performance Cookies: Help us understand which pages are most visited and identify technical issues
- Functional Cookies: Remember your preferences and settings for a better experience
You can control cookies through your browser settings. Blocking certain cookies might affect how our site works for you, but essential functions will still be available.
International Data Transfers
Some of our service providers operate servers outside Thailand. When we transfer data internationally, we ensure appropriate safeguards are in place:
- Standard contractual clauses approved by data protection authorities
- Partners certified under recognized privacy frameworks
- Encryption during transfer and storage
- Regular audits of international partners' security practices
Your data receives the same level of protection regardless of where it's processed.
Children's Privacy
Our services aren't directed at anyone under 18. We don't knowingly collect information from minors. If we discover we've accidentally gathered data from someone underage, we'll delete it promptly.
Parents or guardians who believe their child has provided us with personal information should contact us immediately.
Changes to This Policy
We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email or through a prominent notice on our website.
The "Effective Date" at the top shows when this version was published. Previous versions are available upon request if you want to see what changed.