Technical Support That Actually Solves Problems
We've been handling tech issues for businesses in the Thailand market since 2019. Our team responds fast, explains things clearly, and fixes problems so they stay fixed. No tech jargon, no endless ticket numbers—just real solutions from people who know what they're doing.
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What We Actually Do Every Day
Most of our work involves fixing desktop productivity software issues, setting up analytics dashboards that people actually use, and making sure your systems work when you need them. Here's what that looks like in practice.
Desktop Software Troubleshooting
Microsoft Office acting weird? Desktop applications crashing at the worst moments? We handle these calls every single day. Remote access within 30 minutes during business hours, and we walk you through what happened so you understand it too.
Analytics & Data Dashboard Setup
You need to see your numbers without opening fifteen different programs. We build dashboards using tools like Power BI and Tableau—showing sales trends, inventory levels, whatever matters to your business. Plain graphs that make sense at a glance.
System Performance Optimization
Computers get slower over time—that's just reality. We clear out the clutter, update what needs updating, and identify hardware bottlenecks before they cause real problems. Most clients notice the difference immediately.
Support Plans That Make Sense
We charge based on how much support you actually need. Some businesses call us twice a year. Others need daily check-ins. Both approaches work—we just price them differently.
- Response times clearly stated in your agreement
- Remote support included in all plans
- On-site visits available when remote won't cut it
- No surprise charges for basic troubleshooting
- Monthly reports showing what we fixed and why
Most of our clients in the Thailand market start with the Standard plan and adjust from there. If you're not sure what you need, we can look at your current setup and recommend something realistic.
Basic Support
Best for small businesses with occasional tech issues. Includes email support, remote troubleshooting within 4 hours during business days, and basic software configuration assistance.
Ask About This PlanStandard Support
Our most popular option. Priority response within 2 hours, includes desktop productivity software management, analytics dashboard maintenance, and up to 2 on-site visits per month if needed.
Ask About This PlanPremium Support
For businesses that can't afford downtime. Same-day response guaranteed, dedicated support contact who knows your systems, unlimited remote sessions, and proactive monitoring to catch problems early.
Ask About This Plan
Why Businesses Keep Working With Us
We Show Up When We Say We Will
Sounds basic, but it matters. When you call at 2pm with a problem, we don't disappear for three days. Our average response time for Standard plan clients in February 2025 was 97 minutes—well under our 2-hour commitment.
And if something's going to take longer than expected, we tell you immediately. No vague "we're working on it" updates—you get honest timelines based on what we're actually seeing.
Desktop Productivity Software Is Our Specialty
Most IT companies say they do everything. We focus on the tools businesses use every day—Microsoft Office suites, Adobe applications, accounting software, CRM systems. The stuff that actually keeps your business running.
This specialization means we've seen almost every weird error message, compatibility issue, and corrupted file scenario. When your Excel macros stop working or PowerPoint crashes during export, we usually know the fix without having to Google it.
| Support Metric | Our Performance (2025 Q1) |
|---|---|
| Average First Response Time | 97 minutes |
| Issues Resolved Remotely | 84% |
| Client Satisfaction Rating | 4.6/5.0 |
| Average Resolution Time | 4.2 hours |
Analytics That Actually Help Make Decisions
We set up analytics and data dashboards that show you what's happening in your business right now—not last quarter. Sales trends, inventory movements, customer behavior patterns, whatever metrics drive your decisions.
The dashboards update automatically, pulling from your existing systems. Most clients check them daily because they're designed to answer specific business questions, not just display pretty graphs.